extra credit

Most large organizations have experienced special orders that customers request which involve extra time and steps to complete. So when it was I who would be that customer for a McDonalds in Howard Beach Queens I was hesitant at the thought of making a mess of their finely tuned operations. As I was in the process of making the order I was relieved at how well the process was going. As an everyday customer I would not have noticed much of a difference in service but as an observer to their operations I witnessed the adjustments that had to be made in order to fulfill my particular request.
Before I actually go through the steps that were taken let me mention that at the particular moment that I was making this order the Mcdonalds I went to was not busy and that I was 1 of 2 customers on line within the period of the order being taken. Te first step in the process was my order ; I made it to the cashier who appeared to be a manager of some sort. I assume this as his attire,specifically his shirt, was more professional than the other employees. He greeted me and asked for my order, I said fine an proceeded to give my order of a hamburger with four pickles and a small fries well done with no salt. I then explained that it was important that my receipt reflect my order exactly to which he replied “no problem don't worry about it”. He then concentrated on entering the order in to the register computer which I assume is connected to the order system. After he completed it on the computer he told the employee making the burgers “one hamburger four pickles”; he then told the employee at the fries station “one small well-done no salt”. I could observe both employees due to the layout of this particular store. The employee constructing the burger had no trouble with the order as he made it and put it into a bag and told the manager this was the special order. The employee
making the fries had marginally more effort as she had to fry a new batch of fries well done and not add salt to that one order of small fries. I did notice that she used the same batch of well done fries for the drive through customers and I was not sure that she should have as my order was notably more cooked than the average fries at Mcdonald's I wasn't too sure what well done fries look like so I presumed that they were in did prepared correctly.
In all I observed three employees involved in the order.; the manager and two regular employees. It took approximately five minutes from ordering to when I was handed my completed order. During ordering and waiting I felt that I was being treated very well and I would say I was being treated better than I usually had been in other Mcdonald's. Even though I had a special order that I assumed would make them annoyed at me I felt I was treated better because of it. In the end my order was completed correctly to the exact specifications that I ordered and my receipt reflect such. The manufacturing out of 10 was a 9; I think extra care was taken as this was a special order and it seemed above average for McDonald's. I will grade communications,coordination, and customer service together as all functions seemed to be handled by the manager; I would give him a 10 out of 10 as he treated me very well and made sure that my order was prepared correctly. In this case the manager was sort of a dictating leader as he gave orders to his employees but there did not seem to be any animosity towards him as the employees seem happy to be around him.
I was happy with how the process went and was pleasantly surprised about how it turned out. If I was to make any suggestions as to how they could increase their efficiency it would be to make more options available on their computer or make it easier to use. It seemed entering the order took some extra time because the manager was having trouble finding something for the order.